Quality Contact Solutions

MARCH 29, 2021

Most everyone has experienced a telemarketing scenario like the following. You have had a long day, you’re tired, you answer the phone, and it’s a telemarketer. In many ways, telemarketing and telemarketers get a bad wrap. What is telemarketing? wasn’t that just a telemarketing call?

Telemarketing 98

Telemarketing Call Center Coaching Sales 98

Quality Contact Solutions

MAY 4, 2021

If so, the inbound call center outsourcing partner you choose will need to have the technology to support your requirements. Call Quality – Call monitoring and coaching are such a vital aspect of ensuring your customers are getting the correct answers and excellent service. Can the outsourcer handle that?

outsourcing 98

outsourcing Call Center Calibration Abandon rate 98

NobelBiz

MAY 22, 2022

In our attempt to make sense of the struggles of hiring, keeping, and meeting the needs of call center agents. We’ve relied on the knowledge of three experts with decades of experience in the contact center space and call center workforce management in particular. Let’s meet the experts!

call center workforce 52

call center workforce Call Center Management Gamification 52