Reduce Your Call Center Costs While Improving CX
Outsource Consultants
JUNE 22, 2020
IVR systems empower customers to self-serve much of their engagement (such as product tracking or call routing) with personalized prompts they can quickly navigate via their dial pad. Automatic Call Distributor (ACD). And ACDs can even give the caller a call-back option so they can avoid wasting time waiting on the phone. .
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