Outbound Call Center Metrics and KPIs: How to Measure and Improve Customer Satisfaction
TeleDirect
MAY 12, 2023
It assesses how many outbound calls are made during a shift and whether they are all answered by customers. Agent Sales Rate How often are your outbound agents closing deals in an average day or week? This KPI measures how well your agents move customers through the proper sales funnel. They’re doing two jobs at once!
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