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Tenfold - Contact Center Blog
DECEMBER 28, 2017
While agents hold the keys to your company’s success, they are also the most expensive resource you have – accounting for 60% to 70% of expenses in a contact center. Depending on organizational needs, call centers can implement an array of different technologies, from basic to sophisticated.
NobelBiz
OCTOBER 17, 2023
For call centers, ensuring that remote agents have access to consistent, reliable, and secure technology is of utmost importance. This change demands effective tech solutions that can maintain, if not elevate, the quality of service provided by agents working from various locations.
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