Call center experience call center workforce Customer Experience Tips 
NobelBiz
MAY 22, 2022
Based on a NobelBiz Webinar (Call Center Talent Acquisition & Hiring for Success) , this article aims to understand what the call center workforce market looks like in the present day and provide practical solutions for achieving proficient hiring, training, and workforce management processes.
Horizon CX
APRIL 3, 2023
KOVA Corp recently published an impressive list of the dos and don’ts of call centers that are worth repeating here. “A A significant amount of time, attention, and money is invested in training a call center workforce to handle calls appropriately and provide outstanding customer service.
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