Talkdesk

JULY 8, 2016

Talkdesk Product Manager Alex Willen and Slack Account Manager Jesse Elliott discussed Slack’s new functionalities as relates to phone support teams in our webinar “Using Slack to Reinvent the Call Center Experience.” Slack modernizes traditional (and sometimes ineffective) call center features.

call center software 40

call center software Morale Call Center Coaching 40

Tenfold - Contact Center Blog

NOVEMBER 30, 2017

According to Forrester , 72% of businesses say that improving the customer experience is their top priority. Both Amazon and Zappos are prime examples of brands that are customer centric and have spent years creating a culture around the customer and their needs. No company can afford to be a customer service laggard.

Call Center 56

Call Center Customer Support Customer centricity Contact Center 56

Zingtree

MARCH 29, 2018

Using call center scripting software to standardize processes across every single agent is the best way to ensure that employees are following standard operating procedures and best practices and that customers are ultimately receiving the correct information. Take a look at our Call Center solutions here.

Scripts 58

Scripts Call Center Customer Service CRM 58