OctopusTech

MARCH 1, 2023

Inbound call centers play a crucial role in delivering these revenue-generating experiences, so everything from the standard greeting to agent training to the establishment of KPIs needs to be designed with the customer in mind. Some companies even use call center gamification as an incentive system for performance.

Interactive Voice Response 62

Interactive Voice Response Call Center Gamification Schedule adherence 62

Talkdesk

JULY 8, 2016

Talkdesk Product Manager Alex Willen and Slack Account Manager Jesse Elliott discussed Slack’s new functionalities as relates to phone support teams in our webinar “Using Slack to Reinvent the Call Center Experience.” Slack modernizes traditional (and sometimes ineffective) call center features.

call center software 40

call center software Morale Call Center Coaching 40

Tenfold - Contact Center Blog

NOVEMBER 30, 2017

According to Forrester , 72% of businesses say that improving the customer experience is their top priority. Both Amazon and Zappos are prime examples of brands that are customer centric and have spent years creating a culture around the customer and their needs. No company can afford to be a customer service laggard.

Call Center 56

Call Center Customer Support Customer centricity Contact Center 56

Zingtree

MARCH 29, 2018

Zingtree call center scripting software is the preferred tool for many businesses and call centers to develop, deploy, and monitor call center scripts and interactive decision trees. Want to learn more about Zingtree’s powerful call center scripting software? .

Scripts 58

Scripts Call Center Customer Service CRM 58