Talkdesk

AUGUST 17, 2016

. “The foundation of strong employee morale is communication — that means collaboration, feedback and recognition,” explains Morgan Norman , founder and CEO of WorkSimple, a social performance management platform. The call center agent is the one closest to the customer and who best understands the ins and outs of a product.

Call Center 41

Call Center Telemarketing call center software Morale 41

aircall

OCTOBER 7, 2016

Firstly, there are different yet complementary roles necessary to the smooth operation of a call center: Call center manager. Oversees the call center as a whole. Is the call center’s backbone, and can be relied upon to keep the machine running. Telemarketer. Team leader.

Call Center 48

Call Center First call resolution call center software Telemarketing 48

NobelBiz

MAY 22, 2022

Based on a NobelBiz Webinar (Call Center Talent Acquisition & Hiring for Success) , this article aims to understand what the call center workforce market looks like in the present day and provide practical solutions for achieving proficient hiring, training, and workforce management processes.

call center workforce 52

call center workforce Call Center Management Gamification 52