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HoduCC Gartner Digital Markets May 2021

Hodusoft

HoduCC – the Call & Contact Center software by HoduSoft has been named as Category Leader and FrontRunner for call recording software in the latest list published by Gartner Digital Markets Report. Contact centers that primarily operate via phone interactions should look into best-of-breed solutions.

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Call Center Workforce Management

NobelBiz

Higher employee engagement: Using the right call center software can improve communication between employees and managers. You’ll see higher employee engagement levels, leading to a happier and more productive work environment overall. What are the logistical needs and challenges your call center agents will face?