call center association, Quality management and Upselling

Call Center Monitoring…Should you use Live Calls or Recorded Calls for Quality Management?

Expivia

APRIL 1, 2021

There is a minor debate in the call center and quality management circles on whether it is best to use live calls or recorded calls when evaluating call center associates in a center. appeared first on Expivia | USA Based Call Center.

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Call Center Monitoring…Should you use Live Calls or Recorded Calls for Quality Management?

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