TeleDirect

APRIL 19, 2019

These services include: Inbound solutions – lead qualification, order processing, customer service, Tier 1 tech assistance, overflow support, and other services comprise our inbound call center services. If you need outbound call center help, TeleDirect is the optimal provider for reliable, robust BPO.

Business Process Outsourcing 84

Business Process Outsourcing Call Center call center association Enterprise 84

Expivia

APRIL 1, 2021

There is a minor debate in the call center and quality management circles on whether it is best to use live calls or recorded calls when evaluating call center associates in a center. If an associate is not using a proper greeting, disclosure, upsell, or close we need to fix that right away.

Quality management 52

Quality management Call Center Management Coaching 52

Expivia

MAY 9, 2021

Each call should have an opening, greeting, some sort of customer verification, a time for listening to customer concerns, and then a resolution. Associates should include some sort of call to action , like a cross-sell or upsell, as well as any necessary disclosures before they close the call. Create a Scorecard.

Call Center 98

Call Center Education call center association Analytics 98

Expivia

MAY 13, 2021

Each call should have an opening, greeting, some sort of customer verification, a time for listening to customer concerns, and then a resolution. Associates should include some sort of call to action, like a cross-sell or upsell, as well as any necessary disclosures before they close the call. Create a Scorecard.

Call Center 52

Call Center Education call center association Analytics 52