Global Response

MARCH 1, 2022

When it comes to KPIs for your call center, one thing is for sure: less is more. After all, when you’re managing a call center, whether it’s in-house or outsourced, there’s a long list of KPIs (key performance indicators) that you could be measuring. Example #1: Call center KPIs for a retail business.

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Global Response

FEBRUARY 13, 2022

When they do, having warm, customer-obsessed call center associates is the perfect way to provide an exceptional customer experience and develop long-term brand loyalty and retention. Functions of a call center. Call centers can provide a variety of services and fulfill a variety of functions on your team.

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Expivia

MAY 9, 2021

Whether you’re building a contact center or you’re running an established call center, you need call quality monitoring. Speech Analytics is an invaluable tool for call centers. Angry customers are an everyday occurrence to call center agents. Monitor the Quality of Live Calls.

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Expivia

MAY 13, 2021

Whether you’re building a contact center or you’re running an established call center, you need call quality monitoring. Speech Analytics is an invaluable tool for call centers. Angry customers are an everyday occurrence to call center agents. Monitor the Quality of Live Calls.

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Expivia

APRIL 1, 2021

Hiring the Best Call Center Associates. Through the 25 years of running a call center we have tried many different methods of trying to figure out what methods and what traits we look for when hiring the best call center associates for our center. Bottom Line….Attitude Takes Patience.

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