KPIs for call centers: 8 critical metrics to track
Global Response
MARCH 1, 2022
By determining and tracking KPIs for your call center, you can better understand what’s working and what’s not working in order to achieve your goals and drive results for your company and sales. To decide which metrics are right for you, let’s look at a few examples. Example #1: Call center KPIs for a retail business.
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