call center association Customer Service Tips Upselling 
TeleDirect
APRIL 19, 2019
Comprehensive customer service is imperative for effective inbound call centers. What about outbound call centers ? While inbound systems are centered on customer service and real-time assistance, outbound call centers are all about marketing. Tipping Point: The 50% Rule.
Expivia
MAY 9, 2021
At Expivia, we listen to 100% of our calls. That’s the most reliable way to ensure the quality of each call meets our expectations. What Is Call Quality? Effective and efficient customer service calls drive the best customer experience and conversion. Monitor the Quality of Live Calls.
Expivia
MAY 13, 2021
At Expivia, we listen to 100% of our calls. That’s the most reliable way to ensure the quality of each call meets our expectations. What Is Call Quality? Effective and efficient customer service calls drive the best customer experience and conversion. Monitor the Quality of Live Calls.
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