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The Two-Way Street of Customer Communication: Key Distinctions Between Inbound and Outbound Solutions

TeleDirect

At the end of the day, which one is more important for your business or enterprise? You might be surprised to learn that many of our valued customers initially contact TeleDirect with only a vague idea of each type of client communication. It depends on a multitude of factors: Business or service type.

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The Future of the Contact Center is Remote

Fonolo

.” — Tony Johnson , CX Leader, Author, Speaker Founder at Ignite Your Service. “When looking back at it, we really only had about 10 days to get all the hundreds of our call center associates home. Product Manager, Author of Win the Customer , Customer Service Expert.