call center association Customer Service Education Wait times 
Expivia
MAY 9, 2021
That’s the most reliable way to ensure the quality of each call meets our expectations. What Is Call Quality? Effective and efficient customer service calls drive the best customer experience and conversion. The call element that lead to success are: Short wait times. Skilled listening.
Expivia
MAY 13, 2021
What Is Call Quality? Effective and efficient customer service calls drive the best customer experience and conversion. When you’re setting standards for your call quality, make sure you think about what makes the call good for the customer. . Monitor the Quality of Live Calls.
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