call center association Customer Experience Education Wait times 
Expivia
MAY 9, 2021
What Is Call Quality? Effective and efficient customer service calls drive the best customer experience and conversion. When you’re setting standards for your call quality, make sure you think about what makes the call good for the customer. . It should all be trained, educated, and roleplayed.
Expivia
MAY 13, 2021
What Is Call Quality? Effective and efficient customer service calls drive the best customer experience and conversion. When you’re setting standards for your call quality, make sure you think about what makes the call good for the customer. . Monitor the Quality of Live Calls.
Expert insights. Personalized for you.
98 
Let's personalize your content