Fonolo

OCTOBER 27, 2020

As part of our State of the Contact Center in 2020 Industry Report , we asked industry leaders and influencers what surprised them the most about the pandemic. When looking back at it, we only had about ten days to get all the hundreds of our call center associates home. How Has COVID Changed the Contact Center?

Contact Center 147

Contact Center Coaching call center association Call Center 147

24-7 InTouch

OCTOBER 21, 2021

When a consumer reaches out for support multiple times on different devices or channels, AI can share information from the previous interaction with an associate, improving the consistency and personalization of the communications. The digital transformation trend is here to stay.

call center association 52

call center association Call Center Interactive Voice Response Customer Care 52

Fonolo

NOVEMBER 10, 2020

We thought we were bold when we said more than 65% of contact centers would move to the cloud in 2020. Read the Full Industry Report Here: The State of the Contact Center in 2020. We’ve spoken to the experts for our State of the Contact Center 2020 report. It happened even faster than we thought.

Contact Center 135

Contact Center Consulting Consulting call center association 135

Dialer 360

NOVEMBER 23, 2018

These omnichannel cloud call center solution to communicate together. The contact center is under pressure to transform. Savvy customer demands the ability to call the companies. This is important for your call center to interact with customers. Maximize Omnichannel For Your Contact Center.

Call Center 22

Call Center Multichannel CRM Outbound sales 22

Dialer 360

NOVEMBER 23, 2018

These omnichannel cloud call center solution to communicate together. The contact center is under pressure to transform. Savvy customer demands the ability to call the companies. This is important for your call center to interact with customers. Maximize Omnichannel For Your Contact Center.

Call Center 20

Call Center Multichannel CRM Outbound sales 20