Fonolo

NOVEMBER 10, 2020

We thought we were bold when we said more than 65% of contact centers would move to the cloud in 2020. Read the Full Industry Report Here: The State of the Contact Center in 2020. We’ve spoken to the experts for our State of the Contact Center 2020 report. It happened even faster than we thought.

Contact Center 135

Contact Center Consulting Consulting call center association 135

Global Response

FEBRUARY 13, 2022

When a customer picks up the phone to contact your business with a problem or a question, there will be someone on the other end to speak for your brand, provide solutions and give them the resources they need. Functions of a call center. Can focus on customer service, technical support, and/or marketing/sales.

Call Center 62

Call Center Interactive Voice Response outsourcing Contact Center 62

Global Response

MARCH 1, 2022

KPIs don’t just help you understand what’s happening in your call center, though—they can also help you better understand your business across sales, marketing and service departments. Example #3: Call center KPIs for automotive businesses. That’s why it’s important to measure this as an average across all calls.

Call Center 62

Call Center Metrics Average Handle Time Abandon rate 62