Fonolo

OCTOBER 27, 2020

When looking back at it, we only had about ten days to get all the hundreds of our call center associates home. I was also surprised by how many call centers were unprepared for the move to work from home. Once the need was pronounced, brands could meet customers’ needs and saw the impact immediately.

Contact Center 147

Contact Center Coaching call center association Call Center 147

Expivia

FEBRUARY 1, 2021

Do you and you care about your associates on a personal level? This week, we talk about “Psychic Income”, what that is, and seven ways to show respect for your call center associates. Showing Interest In Our Call Center Associates As People. Coaching & Reprimanding in Private.

call center association 52

call center association Call Center Morale Coaching 52

Expivia

MAY 9, 2021

Comparing these calls to set standards and KPI goals can reflect on the agent’s performance and the contact center’s functionality as a whole. At Expivia, we listen to 100% of our calls. That’s the most reliable way to ensure the quality of each call meets our expectations. What Is Call Quality?

Call Center 98

Call Center Education call center association Analytics 98

Expivia

MAY 13, 2021

Comparing these calls to set standards and KPI goals can reflect on the agent’s performance and the contact center’s functionality as a whole. At Expivia, we listen to 100% of our calls. That’s the most reliable way to ensure the quality of each call meets our expectations. What Is Call Quality?

Call Center 52

Call Center Education call center association Analytics 52