call center association Coaching Management Self service 
Fonolo
OCTOBER 27, 2020
Here’s how COVID-19 impacted contact centers — and the CX industry as a whole — as told by the experts: Read the Full Report, FREE: Download The State of the Contact Center in 2020 Industry Report. When looking back at it, we only had about ten days to get all the hundreds of our call center associates home.
Fonolo
NOVEMBER 10, 2020
“When looking back at it, we really only had about 10 days to get all the hundreds of our call center associates home. All the managers and executives that for years pushed back on moving to the cloud found themselves in a really tough place.” This applies to both CX management and measurement.
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