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The Two-Way Street of Customer Communication: Key Distinctions Between Inbound and Outbound Solutions

TeleDirect

Inbound call center solutions. Outbound contact center assistance. You might be surprised to learn that many of our valued customers initially contact TeleDirect with only a vague idea of each type of client communication. It depends on a multitude of factors: Business or service type.

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What is a call center?

Global Response

What Is a Call Center? Call centers are a staple customer service resource for businesses large and small—and demand is growing. In the US alone, there are hundreds of thousands of call center jobs. Functions of a call center. Inhouse vs. outsourced call centers.