Quality Contact Solutions

MAY 4, 2021

Here are seven inbound call center outsourcing tips for finding the right partner to support your business. Is it a sales call, customer service, or a technical support call? Is there a need for multi-language support? How much lead time can you provide to ensure proper staffing to maintain service levels?

outsourcing 98

outsourcing Call Center Calibration Abandon rate 98

JustCall

APRIL 5, 2023

When trained and calibrated correctly, the virtual agent can seamlessly guide callers to the correct resolution through self-servicing. 4 Does JustCall or Talkdesk Have a Better Customer Support System? Both Talkdesk and JustCall have strong customer support systems. How has it done so?

Interactive Voice Response 52

Interactive Voice Response Virtual Agent Multichannel voip 52

Callminer

AUGUST 1, 2017

This will improve campaign performance overall including agents’ service levels. Jeff Toister is the author of The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service. He also owns and operates Toister Performance Solutions, Inc.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334