Myra Golden Media

JULY 15, 2019

Here’s the 8 Step Quality Program we use at Myra Golden Seminars. Develop Calibration Strategy. Calibration (step six) is a necessary step to help you review objectives fairly. Develop Calibration Strategy. Calibration keeps everyone who monitors and coaches consistent and fair. Design Coaching Strategy.

Calibration 153

Calibration Coaching Morale Feedback 153

Contact Center Pipeline

FEBRUARY 20, 2018

Years ago, I devised a leadership seminar and much of the program’s focus was on communication. Passing the baton” refers to handing over a particular duty or responsibility to someone, as in a relay race. We actually handed out relay race batons to illustrate the action of “handing off” information.

Calibration 138

Calibration Coaching Contact Center Call Center 138

Customer Service Life

MAY 31, 2018

I’ve also sat in seminars about quality assurance and observed one half of the room that thought their quality form was the bomb while the other half seemed to be perpetually searching for a better way to monitor their quality. Some of that’s to be expected given the variety of clients we work with.

Calibration 42

Calibration Coaching Feedback Customer Service 42