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Calibration

Feedback

Seminar

Simple Guidance for Designing Your Quality Monitoring Program (8 Steps)

Myra Golden Media

JULY 15, 2019

Here’s the 8 Step Quality Program we use at Myra Golden Seminars. Develop Calibration Strategy. Describe for me in detail what you hear in calls, read in chat/email/text, and what feedback are you getting from customers? Calibration (step six) is a necessary step to help you review objectives fairly.

Calibration

Calibration Coaching Morale Feedback

The 3 Whys Behind Yes/No Quality Scoring

Customer Service Life

MAY 31, 2018

I’ve also sat in seminars about quality assurance and observed one half of the room that thought their quality form was the bomb while the other half seemed to be perpetually searching for a better way to monitor their quality. It’s essential that they hear the feedback and put it into practice on future interactions.

Calibration

Calibration Coaching Feedback Customer Service

Simple Guidance for Designing Your Quality Monitoring Program (8 Steps)

The 3 Whys Behind Yes/No Quality Scoring

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