Calibration Quality management Schedule adherence Technology 
Playvox
FEBRUARY 20, 2024
The rise of technology has made it easier than ever for employees to work from home or other remote locations, and many companies are reaping the benefits of this arrangement. That’s where a Workforce Management solution moves from a “nice to have” to a “must have.”
Playvox
JANUARY 25, 2024
It is through this lens that workforce optimization has evolved to mean the business strategies, processes, and supporting automation technologies that maximize contact center and agent productivity and efficiency to allow organizations to deliver outstanding customer experience (CX).
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