Calibration, Quality management and Schedule adherence

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Calibration

Quality management

Schedule adherence

Adapting to a Global Workforce: Managing Remote Teams Effectively

Playvox

FEBRUARY 20, 2024

That’s where a Workforce Management solution moves from a “nice to have” to a “must have.” Better yet, having a more engaged workforce makes your task of managing remote teams effectively a little easier.

Management

Management Gamification Calibration Quality management

Workforce Optimization: What It is and Why You Need It

Playvox

JANUARY 25, 2024

Schedule adherence – When agents don’t adhere to schedules, they aren’t available to service customers as planned. However, the two main components are Quality Management and Workforce Management. This results in long wait times and abandoned conversations.

Coaching

Coaching Contact Center Quality management Schedule adherence

Customer Contact Central

Adapting to a Global Workforce: Managing Remote Teams Effectively

Workforce Optimization: What It is and Why You Need It

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