Playvox

FEBRUARY 20, 2024

The Playvox WFM solution has made a significant impact on our ability to scale our customer operations team and gives our agents a morale boost as they now know their schedules will be accurate. Items such as gift cards, paid time off, dinner vouchers, and gadgets all do wonders to improve morale and help job satisfaction.

Management 88

Management Gamification Calibration Quality management 88

Playvox

FEBRUARY 13, 2023

Beyond evaluation scores, it also focuses on coaching and includes processes to maintain the integrity of the feedback, like calibration. With sky-high customer expectations and the increasing use of digital channels, keeping service quality high is no easy task.

Contact Center 78

Contact Center Quality management Calibration Coaching 78

Connecting the Dots

SEPTEMBER 7, 2020

– This answer, using the same survey questions, can be compared to actual surveys, if there is a difference, then there is a calibration problem. CCMC has found that issues that impede the ability of employees to do their jobs and service their customers have the greatest impact on motivation and loyalty.

Surveys 62

Surveys Education Calibration Contact Center 62

Connecting the Dots

SEPTEMBER 9, 2019

– This answer, using the same survey questions, can be compared to actual surveys, if there is a difference, then there is a calibration problem. CCMC has found that issues that impede the ability of employees to do their jobs and service their customers have the greatest impact on motivation and loyalty.

Surveys 48

Surveys Education Calibration Contact Center 48