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Caller satisfaction Technical Support Customer emotions Interactive Voice Response Virtual Agent First call resolution CRM call center software Multichannel voip More Related Topics >
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JustCall vs Talkdesk: An In-Depth Comparison 

JustCall

APRIL 5, 2023

This heavy-handed focus can be particularly useful to businesses operating in highly regulated industries such as healthcare, BFSI (banking, financial services, and insurance), information technology, and more. Powerful Virtual Agent When we talk about Talkdesk’s virtual agent, we are not referencing the multi-level attendant or the IVR.

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Interactive Voice Response Virtual Agent Multichannel voip 52
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Why Customer Experience is Like Sex in High School

Customer Relationship Metrics

JANUARY 11, 2017

Post-call IVR surveys allow you to capture the raw emotion of the contact center experience. Let’s explain why with a short example: Contact Center A: The post-call IVR survey was linked to a specific contact center agent. Contact Center B: The post-call IVR survey WAS NOT linked to a specific contact center agent.

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Customer Experience Interactive Voice Response Caller satisfaction Calibration 67
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