Remove Calibration Remove Finance Remove industry standards Remove Service level
article thumbnail

25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

This will improve campaign performance overall including agents’ service levels. With more than 15 years of experience in business, finance and accounting, she is also responsible for implementing financial controls and processes. Smitha obtained her license as CPA in 2007 from the California Board of Accountancy.