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6 KPIs to Guarantee Success from Your Outsource Call Center

Outsource Consultants

This includes ensuring the agents receive the proper training, quality management, and calibrations to drive high-level performance. 2) Inbound Call Center Service Levels. Industry standards say that you want to answer 80% of your calls within 20 seconds. 6) Average Handling Time.

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25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

This will improve campaign performance overall including agents’ service levels. Isolating the most important behaviors at the agent and team level reinforcing them consistently thorough training, recognition, calibration, and call coaching. We’ve had success in increasing efficiency of contact centers by…”.