Calibration Feedback Service level Time management 
CX Accelerator
DECEMBER 31, 2018
From Jeremy Hyde: How do your leaders calibrate on what they “coach” on and how/when they approach it? At a leader level, do they feel like there are unclear/changing priorities? Mary generally has good schedule adherence, time management, and can be trusted to stay on task and get stuff done.
Playvox
FEBRUARY 20, 2024
Better yet, having a more engaged workforce makes your task of managing remote teams effectively a little easier. This is a mistake as those employees who don’t receive consistent feedback, are more likely to become disengaged and even seek opportunities elsewhere.
Playvox
JANUARY 25, 2024
Operational costs – Agents who aren’t invested or lack training, feedback, or coaching tend to be inefficient, ultimately costing your business financially. Schedule adherence – When agents don’t adhere to schedules, they aren’t available to service customers as planned.
Expert insights. Personalized for you.
244 
Let's personalize your content