Calibration Employee engagement Quality management Schedule adherence 
Playvox
FEBRUARY 20, 2024
That’s where a Workforce Management solution moves from a “nice to have” to a “must have.” By applying scores and prizes to your employees’ everyday tasks, you can make work feel more enjoyable and increase employee engagement.
Playvox
JANUARY 25, 2024
Schedule adherence – When agents don’t adhere to schedules, they aren’t available to service customers as planned. However, the two main components are Quality Management and Workforce Management. Prevent and close employee skill gaps with a seamless integration to coaching.
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