Calibration, Employee engagement and Morale

Adapting to a Global Workforce: Managing Remote Teams Effectively

Playvox

FEBRUARY 20, 2024

The Playvox WFM solution has made a significant impact on our ability to scale our customer operations team and gives our agents a morale boost as they now know their schedules will be accurate. By applying scores and prizes to your employees’ everyday tasks, you can make work feel more enjoyable and increase employee engagement.

Management

Management Gamification Calibration Quality management

The Power of Recognition: How to Motivate Agents Authentically

Playvox

MARCH 12, 2024

Agent motivation in a call center is crucial for driving employee engagement, enhancing customer satisfaction, and increasing overall performance. When exploring how to motivate agents, it’s important to note that intrinsic motivators have a more significant impact on employee engagement and performance than extrinsic motivators.

Morale

Morale Gamification Contact Center Quality management

Customer Contact Central

Adapting to a Global Workforce: Managing Remote Teams Effectively

The Power of Recognition: How to Motivate Agents Authentically

Webinars

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