Calibration Customer Experience Quality management Schedule adherence 
Playvox
FEBRUARY 20, 2024
That’s where a Workforce Management solution moves from a “nice to have” to a “must have.” One of Playvox’s customers, MongoDB , had many of the typical challenges seen with dispersed global teams.
Playvox
JANUARY 25, 2024
It has however morphed from the days of regarding the call center as a cost center to realizing contact centers and the agents who work there are valuable contributors to the customer experience. Schedule adherence – When agents don’t adhere to schedules, they aren’t available to service customers as planned.
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