Playvox

MARCH 12, 2024

According to a recent Gallup study , best-in-class managers use ongoing conversations to deliver feedback that celebrates successes and calibrates performance. Agents in our 2022 study said the opportunity to work remotely was the most motivating reward they could receive, followed by incentives like days off or gift cards.

Morale 78

Morale Gamification Contact Center Quality management 78

Callminer

AUGUST 1, 2017

Successories motivational posters were part of a study at a call center, and they found office art and motivational posters increase productivity by 33% compared to barren offices. And our studies have shown that constant recognition reinforced with small, cost-effective gifts can increase productivity by 20%. James Pollard.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

Customer Relationship Metrics

JANUARY 11, 2017

Whatever conclusions were made would be driven and supported by the customers’ survey responses. For more specifics, these were two financial services contact centers in this study. The objective of this study. The objective was to either support or refute the impacts of agent accountabilities on FCR performance.

Customer Experience 67

Customer Experience Interactive Voice Response Caller satisfaction Calibration 67