New Contact Center Leaders, Here are Practical Solutions to Four Problems You’re Likely to Face
Customer Service Life
NOVEMBER 15, 2020
Here’s a definition: Quality assurance for the contact center is about setting a standard for how the work is done and then ensuring, through evaluation, coaching, and training, that the work is consistently done at or above the standard. Regularly evaluate customer interactions and coach agents. How will quality help?
92 
Let's personalize your content