Serenova

MAY 13, 2020

Monitoring these interactions will provide the most valuable insights into how to improve the process and identify where agent coaching and education is needed most. Calibrate the Process Regularly. Data-driven feedback is most useful for helping agents improve, and this kind of calibration ensures consistency.

Contact Center 75

Contact Center Calibration Quality management Coaching 75

Serenova

MAY 29, 2020

The Cloud. A cloud contact center solution is the default choice for contact centers focused on improving customer experience, and its benefits have never been clearer than now. But the effects of this pandemic have shown it takes a cloud solution to adapt in a constantly changing world. Calibrate regularly.

Best practices 83

Best practices Contact Center Interactive Voice Response Average Handle Time 83

Serenova

MAY 29, 2020

But the effects of this pandemic have shown it takes a cloud solution to adapt in a constantly changing world. With the cloud, contact centers can burst to scale and maintain business continuity in crisis regardless of where agents work. Calibrate regularly. Technology for Cloud Contact Center Best Practices.

Best practices 84

Best practices Contact Center Interactive Voice Response Average Handle Time 84

NobelBiz

MARCH 26, 2024

Interactive Voice Response (IVR) At the core of intelligent contact center automation lies a well-calibrated IVR system. This powerful tool serves as the cornerstone, revolutionizing the way your contact center operates. All enabled by NobelBiz leading contact center technology.

Best practices 52

Best practices Interactive Voice Response Customer Experience Contact Center 52

NobelBiz

MAY 11, 2021

The more you educate yourself in advance about the meaning, atmosphere, and desires of the various interlocutors, the more successful your claims will be. Better still, you can monitor the script on a daily basis to identify places for change and calibrate your voice.

Scripts 52

Scripts Contact Center Calibration CRM 52