Serenova

MAY 13, 2020

Calibrate the Process Regularly. Data-driven feedback is most useful for helping agents improve, and this kind of calibration ensures consistency. To learn more about Serenova’s CxEngage Quality Management, contact us for a demo or download our guide Quality Management and Your Cloud Contact Center.

Contact Center 75

Contact Center Calibration Quality management Coaching 75

NobelBiz

FEBRUARY 27, 2024

Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case. RELATED ARTICLE What is IVR?

Best practices 105

Best practices Call Center Interactive Voice Response First call resolution 105

Serenova

MAY 29, 2020

The Cloud. A cloud contact center solution is the default choice for contact centers focused on improving customer experience, and its benefits have never been clearer than now. But the effects of this pandemic have shown it takes a cloud solution to adapt in a constantly changing world. Calibrate regularly.

Best practices 83

Best practices Contact Center Interactive Voice Response Average Handle Time 83

Serenova

MAY 29, 2020

But the effects of this pandemic have shown it takes a cloud solution to adapt in a constantly changing world. With the cloud, contact centers can burst to scale and maintain business continuity in crisis regardless of where agents work. Calibrate regularly. Technology for Cloud Contact Center Best Practices.

Best practices 84

Best practices Contact Center Interactive Voice Response Average Handle Time 84

NobelBiz

MARCH 26, 2024

Interactive Voice Response (IVR) At the core of intelligent contact center automation lies a well-calibrated IVR system. This powerful tool serves as the cornerstone, revolutionizing the way your contact center operates. These components work together to create a cohesive, automated customer service ecosystem.

Best practices 52

Best practices Interactive Voice Response Customer Experience Contact Center 52

NICE inContact

JUNE 21, 2016

Letting agents listen and score their calls before talking about them, involving them in calibrations, and listening to top performers helps create a collaborative feeling that improves coaching effectiveness. DO: Hold recurring calibration sessions. Don’t just tell agents about their calls, have a conversation about them.

Calibration 50

Calibration Coaching Contact Center Quality management 50

NobelBiz

APRIL 18, 2023

A well-calibrated IVR system is the cornerstone for intelligent contact center automation. IVR is a powerful tool that can organize and streamline the entire workflow of your contact center while offering a positive experience to your inbound clients and outbound prospects. Everything you need to know.

Contact Center 52

Contact Center Interactive Voice Response Management Gamification 52