Business Process Outsourcing Technical Support Technology virtual call center 
OctopusTech
SEPTEMBER 9, 2023
Call center outsourcing refers to a strategic business decision made by a company to delegate its customer support inquiries from a third-party source often called a Business Process Outsourcer (BPO) rather than hiring an in-house team of employees.
Global Response
MAY 1, 2023
Inbound call centers manage incoming customer communications, either by phone or multiple channels. As such, omnichannel contact centers require more robust technology, CRM solutions, and strategy, but they’re also extremely effective at creating exceptional customer experiences.
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