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Leading the Digital Transformation in BPO: Expivia’s Strategy for AI-Driven Customer Support

Expivia

FEBRUARY 18, 2024

Transforming Customer Service: The Evolution of Contact Center Outsourcing In the rapidly evolving business landscape, where technological innovation outpaces traditional business models, the contact center outsourcing industry is undergoing a monumental shift.

Customer Support 40
Customer Support outsourcing Strategic Value Contact Center 40
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Assessing Your Outsourcing Services Maturity

HGS

JUNE 28, 2018

In the healthcare market, there is increasing demand for outsourcing services that can bring strategic insights , optimization, and efficiencies to critical operations, particularly among health plans. Years ago, BPO was more tactical than strategic—lifting and shifting units or processes to a far-flung locale.

outsourcing 130
outsourcing Healthcare Business Process Outsourcing Strategic Value 130
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