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Cloud Contact Center Solutions Continue Upward Trajectory

DMG Consulting

MAY 15, 2018

Enterprise business and IT leaders are struggling to find the right cloud-based solutions for their operations. As of the end of 2016, DMG estimates that the revenue size of the cloud-based contact center infrastructure market (excluding carrier revenue) was at least $2.8 Given that this represents only 11.4

contact center solutions 59
contact center solutions Cloud contact Contact Center Revenue potential 59
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A Comprehensive Guide to Customer Interaction Analytics

NobelBiz

JULY 25, 2023

Keyword Spotting: Identifies recurrent words or phrases that might indicate common issues, product mentions, or potential sales opportunities. Agent Performance Metrics: Evaluates how effectively agents resolve queries, their adherence to scripts, or their ability to manage difficult interactions.

Analytics 98
Analytics Call Center Scripts Contact center software 98
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