Business Process Outsourcing, Inbound sales and Self service

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Business Process Outsourcing

Inbound sales

Self service

Call Center Outsourcing: Pros, Cons, and Best Practices

OctopusTech

SEPTEMBER 9, 2023

Call center outsourcing refers to a strategic business decision made by a company to delegate its customer support inquiries from a third-party source often called a Business Process Outsourcer (BPO) rather than hiring an in-house team of employees.

Best practices

Best practices outsourcing Call Center virtual call center

6 Customer Service Goals That Matter Most in 2023

Global Response

JANUARY 23, 2023

Increase our inbound sales leads in 2023.” Increase our inbound sales leads by 30% in Q1 compared to Q1 of 2022.” 81% of customers say they want more self-service options available as less than a third of companies offer self-service options.

Customer Service

Customer Service outsourcing Self service Inbound sales

Customer Contact Central

Call Center Outsourcing: Pros, Cons, and Best Practices

6 Customer Service Goals That Matter Most in 2023

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