Remove Business Process Outsourcing Remove Customer effort Remove Inbound sales Remove Self service
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6 Customer Service Goals That Matter Most in 2023

Global Response

Increase our inbound sales leads in 2023.” Increase our inbound sales leads by 30% in Q1 compared to Q1 of 2022.” Not only is automation and AI becoming more effective and “intelligent,” but customers are becoming more accustomed to it, and in some cases, even favoring it over live agents.