Business Process Outsourcing, First call resolution, Outbound sales and Surveys

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Business Process Outsourcing

First call resolution

Outbound sales

Surveys

Could poor audio quality be affecting your call center's customer experience?

Spearline

MARCH 2, 2021

Call durations/handling times and first call resolution. If both your customer and your agent are struggling to communicate through poor audio quality, the call may take longer to resolve. In fact, the 2020 Contact Center Pipeline Survey found that attrition is the No. 1 challenge for contact centers.

Call Center

Call Center Customer Experience First call resolution Outbound sales

Call Center Outsourcing: Pros, Cons, and Best Practices

OctopusTech

SEPTEMBER 9, 2023

Call center outsourcing refers to a strategic business decision made by a company to delegate its customer support inquiries from a third-party source often called a Business Process Outsourcer (BPO) rather than hiring an in-house team of employees.

Best practices

Best practices outsourcing Call Center virtual call center

Customer Contact Central

Could poor audio quality be affecting your call center's customer experience?

Call Center Outsourcing: Pros, Cons, and Best Practices

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