Business Process Outsourcing Customer Service industry standards Interactive Voice Response 
Hodusoft
AUGUST 9, 2023
Improving Customer Service in BPOs with Multi-Tenant Contact Center Software Noted management guru Peter F. Outsource the rest.” It isn’t surprising to see that many small, medium, and large businesses outsource their customer service to BPOs. Drucker once said “Do what you do best.
Real Blue Sky
MARCH 6, 2023
There are many reasons to consider whether to outsource your contact center. Before the internet, customer service was typically limited to a brick-and-mortar storefront, letter-writing, or a phone call to customer service. One brand using outsourcing to gain access to expertise is Airbnb.
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Real Blue Sky
MARCH 6, 2023
There are many reasons to consider whether to outsource your contact center. Before the internet, customer service was typically limited to a brick-and-mortar storefront, letter-writing, or a phone call to customer service. One brand using outsourcing to gain access to expertise is Airbnb.
Real Blue Sky
MARCH 6, 2023
There are many reasons to consider whether to outsource your contact center. Before the internet, customer service was typically limited to a brick-and-mortar storefront, letter-writing, or a phone call to customer service. One brand using outsourcing to gain access to expertise is Airbnb.
Global Response
MARCH 20, 2023
Not to mention that a mere 30% of customer service agents feel empowered to do their jobs well. The data on customer service agents clearly points to the need for more and improved training: Only 20% of agents feel they’ve received high-quality training. angry customers vs. delighted customers).
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