Remove Business Process Outsourcing Remove Customer Care Remove industry standards Remove Service level
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Should You Outsource Your Contact Center?

Real Blue Sky

So, what naturally followed was a focus on simply reducing the costs of operating that cost – ah-hem, call – center, which was often accomplished through call center outsourcing. In fact, according to one Deloitte study, the number of service leaders whose top priority was cost reduction will shrink by one-third.

article thumbnail

Should You Outsource Your Contact Center?

Real Blue Sky

So, what naturally followed was a focus on simply reducing the costs of operating that cost – ah-hem, call – center, which was often accomplished through call center outsourcing. In fact, according to one Deloitte study, the number of service leaders whose top priority was cost reduction will shrink by one-third.

article thumbnail

Should You Outsource Your Contact Center?

Real Blue Sky

So, what naturally followed was a focus on simply reducing the costs of operating that cost – ah-hem, call – center, which was often accomplished through call center outsourcing. In fact, according to one Deloitte study, the number of service leaders whose top priority was cost reduction will shrink by one-third.