Business Process Outsourcing Case Study Scripts 
Solvvy
OCTOBER 17, 2019
With in-house customer support agents , the cost of each answered query can range from $15 to $100 , based on one company’s case study. . If you’re using an offshore customer contact center , the service provider may hire support agents who speak English as a second language.
Global Response
DECEMBER 21, 2023
Look for reviews, testimonials, case studies, or other signs that your provider can actually deliver the results they’re promising. Barriers in cultural understanding or language can lead to miscommunications, and it’s one of the biggest challenges with outsourcing your customer service. Communication.
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