Merchants

APRIL 11, 2019

The post Case Study – Put CX at the heart of your helpdesk appeared first on Business Process Outsourcing Services | Merchants. Yet because the service is tech-oriented, it’s often low on the priority list. Here’s how you can transform your help desk into an employee-first operation AND reduce costs.

Business Process Outsourcing 40

Business Process Outsourcing outsourcing 40

Merchants

JUNE 24, 2018

The post Case study | a 10-year partnership with Vodacom appeared first on Business Process Outsourcing Services | Merchants. Its vision is to offer the best network, best value and best service across its mobile network of around 200 million people on the continent.

Business Process Outsourcing 40

Business Process Outsourcing outsourcing 40

Merchants

JULY 24, 2019

The post Case Study | Say ‘Hello’ to positive customer experiences in the telecommunications industry appeared first on Business Process Outsourcing Services | Merchants.

Telecommunications 40

Telecommunications Business Process Outsourcing Customer Experience outsourcing 40

Merchants

JULY 23, 2019

The post Case Study | Transforming CX to take the aviation industry to new heights appeared first on Business Process Outsourcing Services | Merchants.

Airlines 40

Airlines Business Process Outsourcing outsourcing Marketing 40

Merchants

JULY 24, 2019

The post Case Study | Providing excellent end-to-end customer experiences for the financial services industry appeared first on Business Process Outsourcing Services | Merchants.

Business Process Outsourcing 40

Business Process Outsourcing Customer Experience outsourcing 40

Merchants

SEPTEMBER 19, 2018

The post Case Study | Compliance and integrated systems made easy in the financial services industry appeared first on Business Process Outsourcing Services | Merchants.

Business Process Outsourcing 40

Business Process Outsourcing outsourcing Management 40

Merchants

SEPTEMBER 19, 2018

The post Case Study | How Merchants keeps compliance a top priority for a financial services client appeared first on Business Process Outsourcing Services | Merchants.

Business Process Outsourcing 40

Business Process Outsourcing Finance outsourcing 40

TeleDirect

APRIL 6, 2022

Why Your Healthcare Organization Should Use Call Centers | Patient-First Customer Service | Compliant, Secure Data | Discover TeleDirect’s Business Process Outsourcing Solutions Today. And more specifically, who do companies use outsourced call centers? Why do companies use call centers?

Healthcare 62

Healthcare Call Center Business Process Outsourcing outsourcing 62

Global Response

JANUARY 31, 2024

What’s more, outsourced IT teams can provide real-time security monitoring. Let’s look at a couple of case studies to see the benefits of outsourcing IT support in action. The business could focus more on its core operations, while the MSP took care of IT management and customer service.

outsourcing 62

outsourcing Technical Support Best practices Education 62

Vistio

FEBRUARY 5, 2024

Business Process Outsourcing (BPO) BPO companies handle diverse client needs and require agents who can adapt to different industries and customer demands. Explore our ServiceSim page to learn more, check out our case studies to see how ServiceSim has benefited other organizations, or contact us for a personalized demo.

Call Center 52

Call Center Healthcare Government Coaching 52

Back Office Centers

DECEMBER 14, 2023

For businesses wishing to grow without making significant investments, business process outsourcing is a practical and cost-effective option. An experienced partner may make a big difference in the success of your outsourcing project by providing best practices, insights, and knowledge of industry laws.

outsourcing 57

outsourcing Finance Accountability Business Process Outsourcing 57

NobelBiz

MARCH 12, 2024

Read Case Study Watch video Case Study: Leading Edge Connections: Empowering Growth with Enhanced Interactions and Analytics Industry : Business Process Outsourcing (BPOs) / Outsourcing Company : Leading Edge Connections Number of Employees : 500+ Product Used : NobelBiz Omni+ Background : Leading Edge Connections, LLC.,

Customer Experience 52

Customer Experience Management Omni-channel support Journey mapping 52

Global Response

APRIL 17, 2023

In addition, many call centers have case studies on their website demonstrating experience and results with past clients—look for case studies that demonstrate experience with your industry and with your goals or needed services. What client references or case studies do they have to demonstrate their expertise?

Call Center 62

Call Center outsourcing Bilingual agents Analytics 62

Blueship Call Center

NOVEMBER 28, 2023

It would be preferable to outsource customer care services to a business process outsourcing company that has demonstrated experience and proficiency in the type of campaign you wish to launch. Improved Response Rates The experience of your customers has a direct bearing on how successful an email support campaign is.

outsourcing 67

outsourcing Calibration Business Process Outsourcing Call Center 67

Global Response

DECEMBER 21, 2023

One of the best ways to evaluate quality is to look at their service level metrics from previous or current clients, as well as case studies and testimonials. You can ask industry peers for recommendations, look at online reviews and testimonials, read case studies or ask some of their previous clients for reviews (if possible).

outsourcing 62

outsourcing Technical Support Service level Abandon rate 62

Hodusoft

MARCH 13, 2024

As customer expectations evolve, many organizations in the financial sector are turning to Business Process Outsourcing ( BPO ) contact centers to optimize their customer support services. To gain tangible insights, request references and case studies from other financial institutions that have utilized their services.

Contact Center 52

Contact Center Customer Support Contact center software outsourcing 52

Global Response

JANUARY 9, 2023

In this article, we’ll explain some of the benefits and potential downsides of outsourcing your customer service, how to know whether you should pursue or avoid outsourcing, and how to ensure you find a great partner. What Is Customer Service Outsourcing?

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outsourcing Customer Service Business Process Outsourcing Contact Center 62

Outsource Consultants

MAY 17, 2018

The following is a case study that demonstrates how we helped a client find a mid-sized call center that was the perfect fit for their needs. A major global travel and hospitality company approached us in need of assistance in finding a new outsource call center partner.

outsourcing 52

outsourcing Call Center Business Process Outsourcing Consulting 52

Merchants

NOVEMBER 27, 2018

The post Taking performance to new heights appeared first on Business Process Outsourcing Services | Merchants. Supported by Merchants, the Academy empowers young people to reach their full potential through structured high-performance sport.

Business Process Outsourcing 40

Business Process Outsourcing outsourcing 40

Merchants

JUNE 4, 2019

The post Digital banking entrants wary of losing the human connection appeared first on Business Process Outsourcing Services | Merchants. Beyond digital interfaces, financial institutions should balance automation with the human touch to decrease the gap in emotional engagement – and contact centres do just that.

Banking 40

Banking Business Process Outsourcing outsourcing Marketing 40

Global Response

FEBRUARY 13, 2022

In this article, we’ll break down exactly what a BPO call center does, some of the pros and cons of BPO call centers, the difference between BPO and KPO, and, finally, how to choose the right BPO call center for your business. BPO can also include other functions that may be outsourced, such as accounting, human resources and so on.

Call Center 62

Call Center outsourcing Telemarketing Business Process Outsourcing 62

Global Response

DECEMBER 21, 2023

Reviews, testimonials, case studies, and other published results should demonstrate the ability to deliver on their promises and make measurable impact. Look for solid reviews and testimonials. The results your potential provider has delivered for previous clients should be able to speak for themselves. Expertise and experience.

outsourcing 62

outsourcing Abandon rate Technical Support First call resolution 62

Merchants

JUNE 24, 2018

The post WFM methodological facilitation appeared first on Business Process Outsourcing Services | Merchants.

Business Process Outsourcing 40

Business Process Outsourcing outsourcing 40

Noble Systems

JANUARY 21, 2019

A top business process outsourcing company saw big improvements like sales per hour up 24% and sales conversion boosted by 47% from utilizing gamification in its call centers. Get more details on their strategies, goals and results in the case study. Five Levels of Hierarchy of Revenue Needs. Level 4: How to Close.

Gamification 61

Gamification Sales Contact Center CRM 61

Solvvy

OCTOBER 17, 2019

With in-house customer support agents , the cost of each answered query can range from $15 to $100 , based on one company’s case study. .

outsourcing 48

outsourcing Customer Service Scripts Business Process Outsourcing 48

Global Response

DECEMBER 21, 2023

Look for reviews, testimonials, case studies, or other signs that your provider can actually deliver the results they’re promising. Your provider should have significant experience in the customer service industry, as well as expertise in your industry and with your audience. Communication.

outsourcing 62

outsourcing Customer Service Metrics Best practices 62

Merchants

OCTOBER 15, 2020

The post Case Study | Consolidated contact centre helps reduce costs through optimised customer service channels appeared first on Business Process Outsourcing Services | Merchants CX SA.

Business Process Outsourcing 52

Business Process Outsourcing Banking Customer Service outsourcing 52

Global Response

APRIL 27, 2023

For that matter, most of the benefits are also realized by partnering with the provider as well.

outsourcing 62

outsourcing Service level Call Center Technical Support 62

Noble Systems

JULY 30, 2019

If you want to learn more about how this BPO used Noble Gamification to significantly improve engagement, productivity, and coaching, check out the full case study. It may seem subjective, but the results speak for themselves: 25% improvement in first time payment (per agent, per week). 61% boost in call scores.

Gamification 53

Gamification Automotive Coaching Morale 53

Fonolo

FEBRUARY 13, 2019

Consider how it can help improve current customer service capabilities and provide more options for quickly rightsizing operations to adjust to business demand.”. The pros and cons of Business Process Outsourcing is always a hot topic. Successful Case Studies. We talk about: The Role of Workforce Management.

Contact Center 57

Contact Center Call Center APIs Technology 57