On-demand Economy Drives Customer Service as a Service – From Home…
TechSee
FEBRUARY 27, 2018
Crowd-powered platform can be integrated into a workflow, where power users engage as needed to help the customer and are rewarded for their efforts. While some companies may choose to hire on-demand call center agents, many choose to contract with business process outsourcing firms (BPOs) who provide call center services for a fee.
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